F.A.Q

Q. Do we invoice our clients?

A. Unfortunately we no longer invoice, we ask that you please mark your calender’s 28 days prior to your 30 days expiring to make you monthly payments

Q. I purchased gears TV/ Reloaded service out side this website can you help me?

A. Unfortunately no. As a re-seller i can only assist you if you purchased services directly through our site not others.

Q. How long does it take to activate my account once i make a purchase?

A. This may vary due to volume but we aim to get you your info a.s.a.p or the latest within 24 hrs. we are closed on Sundays and we stop responding and processing orders Mon-Sat at 10:pm central time. all orders submitted out side these limits will be processed the following business day

Q. User info is not working

A. Please make sure first you are using the right app for purchased service, if you purchased gears tv (no guide) you need to download gears tv. Reloaded app will only work if you selected and purchased reloaded (with guide) if this is not the issue let us know via email and we will look further into your account and try to reset your password

Q. What is the pin number for Adult channels

A.1234

Q. Local City Channels seem to be having issues

A. local channels on all iptv services will always be hit or miss as far as streaming. we will try to fix them but our Main focus are the premium cable channels and ppv’s

Q. Having audio issues on my fire stick

A. This is the fix for some amazon devices having audio sync issues Can you please try the below steps, this is an issue with certain Amazon Firestick 4k devices. (It's a known issue from amazon) On your 4k stick go to settings -> Display and sounds -> audio -> Surround sound -> change this to "Stereo" Then go to advanced audio -> make sure "Volume leveller and "dialogue enhancer" are both turned OFF. After doing this, clear cache from all apps on your device (Settings -> app -> manage installed apps -> select app -> clear cache [NOT CLEAR DATA!!]) -> reboot the device entirely Please note, it's important when you are clearing app caches you include doing this on all apps including Amazon apps (Amazon photos / Amazon music etc)

Q. I dont have a firestick but i have a android device can i install reloaded?

A.Installing GR APK Installing on any Android device: -------------------------------------------------- • Open Google Play Store and search for AlonsZee. • Click install and agree to all permissions it aks for. • Once installed, click open to launch AlonsZee. • Type 555555 and hit "Download File" button and wait for it to download. • Click "File Explorer" button and click on "gr.apk". • Click "Install" and agree to all permissions it asks for.

Q. Do we provide services for apple devices or the web browser.

A. Unfourtunetly no